Shipping

Shipping at a glance

• Free shipping over $100
• Orders dispatched in 1–3 business days from Western Australia
• Tracking provided on all orders

Most Australian orders are shipped via Australia Post, StarTrack or TNT depending on your selected shipping option. All shipments are insured against loss or damage during transit.

Shipping costs are calculated at checkout.

Free Shipping is available for orders over $100, excluding bulky or heavy items.

Delivery times depend on the shipping method selected and are outside of our control. Delivery time also varies by location (e.g. 2–8 business days within Australia). Tracking details will be provided via email once your order has been dispatched.

Please note that some couriers cannot deliver to PO Boxes, so we recommend providing a street address where possible.

International orders are shipped via Australia Post using the available shipping options displayed at checkout.

Shipping times vary depending on destination. For more information, please visit: www.auspost.com.au

Some items may not be available for international shipping.

Please note that customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer.

European Union customers: From 1 July 2026, local VAT, customs duties and import fees may apply on arrival under current EU regulations. These charges are the responsibility of the purchaser unless otherwise stated.

We reserve the right to use an alternate reputable courier company at our discretion. The equivalent service option would be selected where possible.

Orders are processed promptly upon receipt of full payment and are dispatched within 1-3 working days if goods are in stock. Newcastle Hat products can be made to order and may take up to 2-3 weeks for manufacture prior to shipping.

We make every effort to keep adequate stock levels for all orders but accept no responsibility for delays caused by stock shortages. In the event of a stock shortage, we will notify you within 1-3 working days and advise the anticipated arrival of the goods. We will also offer a refund or substitute product if available.

We are unable to control shipping times or delays once the order has been shipped. We accept no accountability for delays caused by Australia Post or the substituted courier company, although we do make every effort to get the goods dispatched as quickly as possible. We are also not accountable for any loss or damage incurred relating to late deliveries.

If goods are delivered with an Authority To Leave, all risk and accountability for the delivery passes to the customer following delivery.

Orders are processed once full payment has been received and are typically dispatched within 1–3 business days if items are in stock.

If there is a delay due to stock availability, we will notify you within 1–3 business days and provide options including:

• waiting for stock
• substituting with a similar product
• cancelling the affected item for a refund

Once an order has been dispatched, delivery times are determined by the courier service.

If an order is delivered with Authority To Leave, responsibility for the parcel passes to the customer once delivery has been completed.

Customers are responsible for providing the correct delivery address at checkout. We cannot accept responsibility for missing items due to incorrect addresses.

On rare occasions, an item may be temporarily out of stock after an order has been placed.

If this occurs, we will contact you within 1–2 business days with an estimated dispatch timeframe.

You will have the option to:

• place the item on backorder
• substitute the item with a similar product
• cancel the affected item

Orders are normally shipped once all items are available. Partial shipments can be arranged, although additional shipping charges may apply.